I have been informed there is a delay with my order. When can I expect to receive the item?

We always try our best to get your orders to you as quickly as possible however occasionally, due to circumstances outside of our control, you may experience a small delay.

Where possible we will keep you updated by email and you can check the status of your order and individual items by accessing your account details and following the prompts.

If your item has been dispatched and the delay occurs whilst waiting for delivery:

We do allow up to 10 working days for delivery inside the UK to account for any postage delays that we are not aware of.

For deliveries outside the UK we allow up to 30 days for delivery to account for any postal delays that we may not be aware of.

If your order has failed to arrive after this we will investigate further and arrange a replacement.

It may be advisable to check with your neighbours to see if a parcel has been left with them, check any outhouses you might have where it may be left if it cannot fit through your letterbox and contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.