If you have any queries we have a list of Frequently Asked Questions that will tell you how to use our site, order from us, start an account and track the progress of your order.

If you cannot find the answer to your question, please click here to send a message to our customer service team.


Zavvi Germany Customer Service Department
Meridian House,
Gadbrook Park,
Gadbrook Way,

Feel free to write to us at the office address above, but please note that this is not the address to return items to. If you need to return a product to us, please contact Customer Service who will advise you how to proceed.


We are always looking for ways to improve and would love to hear your opinions. Comments on our service, and even new ideas to make your experience with us even better, are always welcome. You can let us know what you think by emailing our Customer Relations Team on .

Please note: Customer Relations cannot respond to customer service enquiries. If you have a question about shopping with us, or about an order you have already placed, you can contact Customer Services using our online Message Centre. Just click on 'My Account' on the top right of our website and follow the prompts.

The Customer Relations Team opening hours are Monday-Friday 9am – 6pm.


If you would like to discuss working in partnership with the hut group or supplying your products to any of it's portfolio of websites please contact us on .

Useful Links

Interested in working at Zavvi Germany?

Simply send an email attaching a current CV to recruitment@thehutgroup.com.


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